FAQ

The O2 Cloud Facial is our signature go-to treatment for anyone beginning their skincare journey at Ciao Bella. This five-step facial gently exfoliates, oxygenates, and infuses the skin with powerful active ingredients and plant stem cells.

The O2 Cloud Facial helps brighten dull skin, improve texture and smoothness, boost hydration, and restore a healthy glow. Best of all, there is no downtime, making it the perfect treatment before a special event or whenever you want your skin looking its absolute best.

Not sure where to start? Our team will gladly recommend the best treatment based on your skin concerns and goals.

A valid credit card is required to reserve your appointment time. This allows us to protect our team’s schedules and ensure appointment availability for all guests.

Your credit card will not be charged at the time of booking. It will only be used in accordance with our cancellation and no-show policy if an appointment is missed or cancelled with less than 24 hours’ notice.

Having a credit card on file helps us reduce missed appointments and allows us to continue providing exceptional service and availability to our valued guests.

We kindly request a minimum of 24 hours’ notice for any appointment cancellations or rescheduling requests. To avoid a cancellation fee, please contact our spa by phone at (780) 532-6555 at least 24 hours before your scheduled appointment.

Guests may also cancel or reschedule their appointments through their Jane App client portal up to 24 hours prior to their appointment time.

Appointments cancelled with less than 24 hours’ notice, missed appointments, or appointments not attended are subject to a charge to the credit card on file.

We appreciate your understanding, as this allows us the opportunity to offer appointment times to other guests.

To ensure a relaxing experience for all guests and to maintain a safe treatment environment, we kindly ask that children not attend appointments unless they are receiving a service themselves and are accompanied by an adult.

Many of our treatments involve professional equipment, hot tools, lasers, and treatment rooms that are not suitable for unattended children. We recommend arranging childcare prior to your appointment. Unfortunately, children cannot be left unattended in the front waiting area.

We offer direct billing for most major insurance providers; however, we can only direct bill to one insurance company per visit.

If you have coverage through multiple benefit plans, we recommend submitting any remaining balance to your secondary provider directly. A detailed receipt will be provided after your appointment for reimbursement purposes.

Please note that direct billing is never guaranteed, and any portion not covered by your insurance provider remains the responsibility of the guest.

For laser hair removal, IPL photofacial and microneedling, yes — a short consultation lets us assess your skin and build a safe, effective plan. Facials, massage and spa services can be booked directly.

Most clients see the best results across a course of six sessions, spaced according to the treatment area. We offer single sessions as well as three- and six-session packages.

The O2 Cloud Facial and OxyGeneo have no downtime — they’re safe to book before an event. Microneedling and IPL involve some redness for 24–48 hours.