Privacy Policy

Last updated: August 13, 2026

Ciao Bella Advanced Aesthetics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have. We handle personal information in accordance with the Personal Information Protection Act (Alberta) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Contact forms and newsletter sign-ups: your name, email address, phone number, and any message you send us.
Online store orders: your name, billing and shipping address, email address, phone number, and details of the products you purchase.
Appointment bookings: bookings are made through Jane App, our booking provider. Information you enter there is handled under Jane App’s own privacy policy.
Payment information: payments are processed securely by our payment providers (such as PayPal). We never see or store your full credit card or account numbers.
Website usage: like most websites, we use cookies and similar technologies for shopping cart functionality and to understand how visitors use our site.

How We Use Your Information

To respond to your inquiries and provide our services;
To process and fulfil your orders, including delivery and receipts;
To manage your Skin VIP membership and related benefits;
To send you updates and promotions you have opted into — you can unsubscribe at any time;
To improve our website and services.

Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us operate — such as our payment processors, booking platform, shipping carriers, and website host — and only as needed to provide their services, or where required by law.

Data Retention

We keep personal information only as long as needed for the purposes above, or as required for legal, accounting, or tax obligations.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing communications, at any time. Contact us using the details below and we will respond promptly.

Security

Our website uses SSL encryption, and we take reasonable administrative, technical, and physical safeguards to protect your information.

Contact Us

If you have questions about this policy or your personal information, contact us:

Ciao Bella Advanced Aesthetics
9131 Crystal Lake Dr #102
Grande Prairie, AB T8X 0B7
(780) 532-6555